Privacy Policy

Neuro-Kalm Privacy Policy

Last Updated: 10/02/2025

This Privacy Policy describes how Neuro-Kalm (the " Site ", " we ", " us ", or " our ") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.Neuro-kalm.com (the " Site ") or communicate with us in any other way (collectively, the " Services "). For the purposes of this Privacy Policy, " you " and " your " refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised version on the Site, update the " Last Updated " date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect, and have collected over the past 12 months, personal information about you from various sources, as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce our terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain depends on how you interact with our Site and use our Services. When we use the term " personal information ," we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You:

  • Basic contact details , such as your name, address, phone number, and email.
  • Order information , including your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account details , such as your username, password, and security questions.
  • Purchase information , such as items you view, add to your cart, or add to your wishlist.
  • Customer support information , including any details you provide when you contact us for assistance.

Some features of our Services may require you to provide certain information directly. You may choose not to provide this information, but it may prevent you from using or accessing specific features.

Information We Collect via Cookies:

We also automatically collect certain information about your interaction with the Services ( Usage Data ). To do this, we may use cookies, pixels, and similar technologies ( Cookies ). Usage Data may include details about how you access and use our Site and account, such as device information, browser details, network connection, IP address, and other related data.

Information We Obtain from Third Parties:

We may receive information about you from third parties, including service providers and partners who collect information on our behalf, such as:

  • Companies that support our Site and Services , such as Shopify.
  • Payment processors , who collect payment information ( eg, bank account, credit or debit card, billing address ) to process your payments, fulfill your orders, and provide the products or services you requested.
  • Marketing and advertising partners , including personalized advertising services from Shopify.

When you visit our Site or interact with our emails or ads, we or third parties we work with may collect information using online tracking technologies such as pixels, web beacons, and cookies.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, process payments, complete your orders, send account-related notifications, and manage returns or exchanges.
  • Marketing and Advertising: We use your information to send promotional emails, text messages, or postal mail and to show you advertisements on our Site and other websites.
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent or malicious activity.
  • Communication: We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For more details on the specific Cookies we use, please refer to Shopify's Cookie Policy .

You can set your browser to block or delete Cookies, but this may negatively impact your user experience.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • With third-party service providers that perform services on our behalf, such as payment processors and cloud storage providers.
  • With marketing and advertising partners , including Shopify's personalized advertising services.
  • With your explicit request or consent , for example, for shipping or social media integrations.
  • In connection with a business transaction , such as a merger or bankruptcy.

Over the past 12 months, we have shared basic identifiers, order details, and usage data with the recipients mentioned above.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no system is completely secure. The duration for which we retain your information depends on factors such as compliance with legal obligations or the need to provide our Services.

Your Rights and Choices

Depending on your location, you may have certain rights, such as:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Deletion: Request the deletion of your personal information.
  • Right to Correction: Request corrections to inaccurate personal information.
  • Right to Data Portability: Request a copy of your personal information.
  • Right to Opt-Out: Choose not to receive personalized advertising.

To exercise these rights, please contact us using the details provided below.

Children

The Services are not directed at children , and we do not knowingly collect personal information from minors.

International Users

We may transfer and process your personal information outside of your country of residence , including in the United States, in compliance with recognized data transfer mechanisms.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

📧 Email: info.NeuroKalm@gmail.com
📍 Address: Barcelona, ​​Barcelona, ​​B, 08013, Spain